Last Updated: 01/01/2024
Thank you for shopping with Urban Rewind! We want you to be satisfied with your purchase, and we understand that sometimes you may need to return an item. Please read our Refund & Returns Policy carefully.
Return Period
Customers have 14 days from the date of receipt to initiate a return.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Must be in original condition.
- Must have all tags attached.
- Must be unused.
Return Process
To initiate a return, please contact our customer service at info@urban-rewind.com. We will guide you through the return process.
Shipping Costs for Returns
Customers are responsible for paying the shipping costs associated with returns.
Refund Process
Refunds will be processed through WooCommerce/WordPress/Stripe once we receive the returned item. The exact processing time may vary based on the payment processor.
Exchanges
We allow exchanges only for damaged items, based on availability. If you receive a damaged item, please contact us as soon as possible.
Non-Returnable Items
There are no non-returnable items in our store.
Contact Information for Returns
If you have any questions or need assistance regarding returns, please contact us at:
- Email: info@urban-rewind.com
- Address: Av. da Liberdade, nr245 4A, Lisbon, 1250-143, Portugal
